Frequently Asked Questions
Everything you need to know about your iScooter journey.
How long does shipping take for my electric scooter?
Most orders are processed within 24 hours and typically arrive within 3-7 business days depending on your location and local warehouse availability.
What is the warranty policy on iScooter products?
We offer a 12-month limited warranty on main components including the motor and battery, ensuring your ride stays smooth and reliable.
Can I return my scooter if I change my mind?
Yes, we offer a 30-day return policy for unused items in their original packaging. Please contact our support team to initiate a return authorization.
Are the electric scooters waterproof?
Our scooters have an IP54 waterproof rating, meaning they are protected against water splashes from any angle. However, we recommend avoiding heavy rain or deep puddles.
What payment methods do you accept?
We accept all major credit cards, PayPal, and flexible financing options like Klarna and Afterpay to help you ride now and pay later.
How do I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal to monitor your delivery in real-time.